Shipping policy
Last updated: 19 October 2026
Roam Wired supplies campervan electrical equipment, power stations and leisure appliances through shop.roamwired.com. Orders are dispatched directly to you by our suppliers. BLUETTI dispatches BLUETTI products, and Miriad Quest Leisure (MQL) dispatches all other products from its warehouse in Uttoxeter, Staffordshire. Roam Wired remains your contact for delivery enquiries: jack@roamwired.com.
Order processing
Allow four to six working days for Roam Wired order and payment processing before supplier fulfilment begins. This allowance covers payment checks and processing, particularly for higher-value orders. It is included in the total estimates below.
Working days are Monday to Friday, excluding relevant UK bank holidays. Weekend and bank-holiday orders begin processing on the next working day. The estimates assume successful payment and goods in stock. Payment verification, initial settlement delays or supplier availability may require longer. If an item is out of stock at the supplier, we will contact you promptly with an updated estimate and your options, including cancelling for a full refund. Any longer processing period known when you order will be stated before purchase.
Estimated UK mainland delivery
| Supplier / delivery type | After our four-to-six-working-day processing period | Total estimated time from order |
|---|---|---|
| BLUETTI in-stock products | Supplier dispatch normally within two working days, followed by approximately five to seven working days for delivery | Allow approximately eleven to fifteen working days |
| MQL in-stock products | Supplier orders received before its 1pm working-day cutoff are normally dispatched the same day for next-working-day delivery; later orders normally enter the next working-day dispatch cycle | Normally five to eight working days |
These are estimates based on the suppliers' published delivery information plus our processing allowance. For BLUETTI, we use the more cautious five-to-seven-working-day transit estimate in its published tracking guidance. They are not guaranteed delivery appointments. A specific delivery period agreed for your product or order takes precedence over these general estimates.
Pallet deliveries, oversized items, supplier special orders, pre-orders and products with a stated lead time may take longer. Any known different lead time will be stated before you order. A supplier's special-order status does not, by itself, remove your cancellation rights.
Delivery destinations and charges
We deliver to addresses in England, Scotland, Wales and Northern Ireland that are accepted at checkout. Standard UK delivery is £10 on orders under £250 and free on orders of £250 or more. The delivery price, including any applicable tax, is shown before payment.
MQL charges extra to deliver to Northern Ireland, and the price depends on the item. If you are ordering an MQL product for delivery to Northern Ireland, please contact us before ordering and we will confirm the delivery price. If we receive an order that we cannot deliver for the price you paid, we will contact you before dispatch, and you can either agree the extra charge or cancel for a full refund.
The Scottish Highlands, islands and other remote locations may have different product availability, delivery times and charges. Contact us before ordering if your address is not supported at checkout or no suitable rate is displayed. We cannot currently deliver to the Channel Islands, the Isle of Man or anywhere outside the UK.
We will not impose an additional delivery charge after your purchase without explaining it and obtaining your agreement. If we cannot fulfil the agreed delivery arrangements, we will explain your options, including cancellation where applicable.
Multiple parcels and tracking
An order containing products from different suppliers, or a kit with several components, may arrive in separate deliveries on different days. This does not change what you have purchased. We will provide tracking or delivery updates when the supplier makes them available. Some pallet deliveries require an appointment.
If only part of your order has arrived, check the dispatch information or email us. Do not assume a missing component has been cancelled.
Large items and pallet deliveries
Some refrigerators, air conditioners, awnings, windows, batteries and other large items travel on pallets or by specialist carriers. Before ordering, please make sure the delivery address can accept a large delivery: a large vehicle must be able to reach it, and there must be somewhere suitable to unload. Any kerbside-only service or special access requirements will be disclosed before purchase or agreed with you. Unless expressly included, delivery does not include installation or taking goods into your vehicle.
Some large items are sent with the carrier's unpacking service. Please accept it, so that you and the driver can inspect the item together before you sign. If the item is damaged, note the damage with the driver, refuse the damaged item and contact us.
Delivery details, changes and failed deliveries
Please provide an accurate delivery address, a contact number for the carrier and any relevant access restrictions. Tell us promptly if details need changing. If you need to change a delivery date that has already been booked, tell us at least one working day beforehand.
If an agreed delivery fails because of an incorrect address or because no one is available for an arranged appointment, the carrier charges for redelivery. We will tell you the cost and ask you to agree it before we rebook. We do not automatically charge you a supplier's penalty.
Damaged, missing or delayed deliveries
Please inspect your delivery as soon as it arrives, and report damage, shortages or incorrect goods within 48 hours of delivery. Email jack@roamwired.com with your order number and photographs of the goods, the inner packaging and the outer box or pallet wrapping. Keep all packaging until we have resolved the claim. If we or our supplier sent the wrong item, we arrange its collection at no cost to you.
These steps help us resolve supplier and carrier claims, which have short deadlines. They do not create a 48-hour limit on consumer rights, and signing for delivery does not remove those rights.
Contact jack@roamwired.com if a shipment is overdue, lost or marked delivered when you have not received it. We will investigate with the supplier or carrier and provide the remedy required by law. For carriers we arrange, goods remain our responsibility until you, or a person you nominate, takes physical possession. A tracking scan alone does not automatically transfer responsibility for a lost parcel to you.
We will deliver within the period agreed with you, or within 30 calendar days if no different period has been agreed. If a deadline is missed, you can require delivery within an appropriate additional period and cancel if that is also missed. You may be entitled to cancel immediately where we refuse delivery or where timely delivery was essential and that was apparent or agreed before purchase. Supplier delays or payment settlement do not remove these rights.
For returns and refunds, see our Return and refund policy.