Warranty cover depends on the brand. Bluetti products are covered by Bluetti's manufacturer warranty. Other brands are covered by their manufacturer's warranty where the manufacturer offers one, and we handle the claim through our wholesaler, Miriad Quest Leisure (MQL).
Bluetti products
We're an authorised Bluetti retailer, so Bluetti's cover is fully intact. Bluetti doesn't cover products bought from unauthorised sellers.
How long you're covered
| Product | Warranty |
|---|---|
| Portable power stations | 2 to 6 years, depending on the model |
| Apex 300 home backup system | 5 years |
| Expansion batteries | 4 to 6 years, depending on the model |
| Alternator chargers | 2 years |
| Solar panels, cables and other accessories | 1 year |
The warranty period for each product is listed in its specification.
If it's faulty in the first 30 days
If a Bluetti product fails within 30 days of delivery, including arriving dead on arrival, contact us. Once the fault is confirmed we'll arrange a replacement.
After the first 30 days
Contact us and we'll arrange a repair under Bluetti's warranty. Within the warranty period, the repair and the shipping to and from the service centre are covered. Repairs usually take around 7 working days once the product reaches the service centre.
What we'll need from you
- Your Roam Wired order confirmation
- The product's serial number
- A short description of the fault, with photos or a video if you can
What isn't covered
- Misuse, abuse, accidental damage, or damage from events such as lightning strikes
- Unauthorised modification, repair or disassembly, or use that doesn't follow the manual
- Damage from exposure to excessive heat, cold, liquids or other external causes
- Use for special applications other than normal use
- Products bought from unauthorised sellers
- Normal wear and tear over time
- Faults that appear after the warranty period has ended
In a van: fit the unit somewhere ventilated and protected from water and temperature extremes. Damage caused by excessive heat, cold or liquids isn't covered.
The Bluetti warranty covers products bought and used in the UK.
Other brands
Our air conditioners, heaters, fridges, awnings, windows and other non-Bluetti products are covered by their manufacturer's warranty where the manufacturer offers one. How long it lasts depends on the manufacturer and model, and not every product has one. Ask us before you order if you'd like to check.
To make a claim, contact us and we'll take it up with MQL and the manufacturer for you.
What we'll need from you
- Your Roam Wired order number
- Which item is affected, and how many
- A description of the fault, with photos or a video
- Anything else that helps, such as when and how it was fitted
Please stop using the item once you've noticed the fault, and don't dismantle, repair or modify it. Doing so can stop the manufacturer accepting the claim.
What isn't normally covered
- Normal wear and tear
- Accidental or deliberate damage, misuse or negligence
- Damage from fitting, storing or using the product in a way that doesn't follow the manufacturer's instructions
- Alterations or repairs the manufacturer hasn't approved
- Damage from unusual storage or operating conditions
Each manufacturer's own warranty terms set out the details.
Your legal rights
A manufacturer's warranty is in addition to your rights under the Consumer Rights Act 2015. Whatever a warranty says, goods must be of satisfactory quality, fit for purpose and as described, and if they aren't, your claim is with us. See Returns for faults in the first 30 days.