Delivery

We deliver to addresses in England, Scotland, Wales and Northern Ireland.

Delivery charges

The charge is worked out at checkout from the value of the goods in your basket.

Who sends your order

Your order comes straight from our suppliers. Bluetti products come from Bluetti. Everything else, from air conditioning and fridges to awnings and windows, comes from our wholesaler, Miriad Quest Leisure (MQL), in Staffordshire. If your order has items from both, they'll arrive in separate deliveries.

How long it takes

These times include up to six working days for us to process your order and payment. Working days are Monday to Friday, not counting bank holidays. We'll email you a tracking link once your order is on its way. Large items and anything with a stated lead time can take longer, and we'll tell you before you order. Our Shipping policy has the full details.

Large items

Fridges, air conditioners, awnings, windows and other large items may come on a pallet or with a specialist carrier. Before you order, make sure a large vehicle can reach your address and there's room to unload.

Some large items come with the carrier's unpacking service. Please accept it, so you can check the item with the driver before you sign. If it's damaged, tell the driver and refuse it, then contact us.

Delivery doesn't include fitting, or carrying the item into your van.

Northern Ireland

Bluetti products can be ordered online for delivery to Northern Ireland as normal. Products from MQL (everything except Bluetti) can't be ordered online for Northern Ireland, because delivery there is priced item by item. Contact us with what you'd like and your postcode, and we'll give you a price. If you're happy with it, we'll set up the order for you.

Where we can't deliver

We can't currently deliver to the Channel Islands, the Isle of Man, or anywhere outside the UK.

If you miss your delivery

If the carrier can't deliver because nobody was in for a booked delivery or the address was wrong, they charge to redeliver. We'll tell you the cost before we rebook. If you need to change a booked delivery date, let us know at least one working day before.

If something arrives damaged, missing or wrong

Check your delivery as soon as it arrives, and contact us within 48 hours with your order number and photos of:

• the item, showing the damage
• the inner packaging
• the outer box or pallet wrapping, with the delivery label

Keep all the packaging until it's sorted. Our suppliers' claim deadlines are short, and carrier claims need photos of the packaging. If we sent the wrong item, we'll collect it at no cost to you.

This doesn't affect your statutory rights.