Terms of service

Last updated: 19 October 2026

Who we are

shop.roamwired.com is operated by BUCK WILD LTD, trading as Roam Wired ("we", "us", "our").

Customer service email: jack@roamwired.com.

Geographical business address: Scriven House, Sutton Road, Wigginton, York, England, YO32 2RB, United Kingdom.

Company number: 16684202. Registered in England and Wales.

These terms apply to consumer purchases from this store. Our Shipping policy and Return and refund policy form part of the purchase terms. Our Privacy policy explains our use of personal information; accepting these terms is not consent to optional marketing or tracking.

Our store and supplier fulfilment

We sell campervan and leisure equipment, including portable power stations, electrical components and appliances. Goods are dispatched directly by suppliers: BLUETTI dispatches BLUETTI products, and Miriad Quest Leisure (MQL) dispatches all other products we sell.

For purchases paid for through our checkout, your sales contract is with Roam Wired. We handle your order, delivery enquiries, cancellations and statutory remedies even when a supplier carries out delivery, assessment or repairs. Supplier return references, warehouse procedures and manufacturer warranty processes support fulfilment; they do not replace these terms or your legal rights.

If a clearly identified external link takes you to another retailer and you purchase through that retailer's checkout, your contract is with that retailer and its purchase terms apply. We may earn commission on qualifying purchases through affiliate links.

Placing an order

Please check the product model, quantities, specifications, delivery details and total price before paying. You must be at least 18 to place an order with us and must have permission to use your chosen payment method.

Submitting an order is an offer to buy. The initial order acknowledgement confirms receipt; we accept the order when we send a dispatch confirmation for the relevant goods. For orders dispatched in parts, acceptance applies to the goods identified in each dispatch confirmation. Any amount taken before acceptance is a payment against your proposed order.

We may decline an order before acceptance where goods are unavailable, a material price or description error needs correcting, delivery cannot be arranged, or there are reasonable payment or fraud concerns. We will notify you and promptly refund any payment for goods we do not accept. We will not substitute products or increase an accepted order's price without your agreement.

Prices and payments

Prices are displayed in pounds sterling unless another currency is expressly shown. Consumer prices include applicable taxes. Delivery and any other agreed charges are shown before you pay. Any legally relevant import charges for a specifically agreed overseas order will also be explained before acceptance.

We accept the payment methods available at checkout. Payment is processed through Shopify and the relevant payment provider. Separate provider terms may apply to options such as instalment payments where offered.

Allow four to six working days for our order and payment processing before supplier fulfilment. Our Shipping policy includes this period in the delivery estimates. If processing takes longer, we will contact you. Our arrangements for receiving Shopify payouts do not extend statutory cancellation, delivery or refund deadlines.

Product descriptions and compatibility

We aim to provide accurate product descriptions, specifications, included-component lists and manufacturer warranty information. Images may include optional accessories; the product description identifies what is included. Colours can look slightly different on screen, and packaging may differ from the photos. This does not excuse goods failing to match their description.

Please check dimensions, electrical requirements, connector types, ventilation, mounting arrangements and suitability for your vehicle. If you tell us before purchase that you need equipment for a particular purpose, and reasonably rely on our recommendation, the applicable fitness-for-purpose protections remain in place.

Calculators, My Van plans and installation

Our calculators, saved My Van plans, diagrams and guides help you plan equipment purchases. Results depend on the information entered and stated assumptions, including power demand, solar conditions and usage. A saved plan or diagram does not automatically mean that every required installation part is included in your order; check the actual basket and product descriptions.

Planning tools are not a site inspection or installation certification. Before installing equipment, have the actual design, protection, cable sizing, ventilation and applicable requirements checked by a competent installer. Follow the manufacturer's instructions. Electrical, gas, heating and structural work should be undertaken by appropriately competent professionals.

We do not provide installation unless it is expressly included in a separate agreement. These planning limitations do not exclude our responsibility for misleading product descriptions, express advice on which you reasonably rely, or any liability that the law does not allow us to exclude.

Delivery and ownership

Delivery arrangements, estimated times, split shipments and remote-area restrictions are set out in our Shipping policy and any specific information agreed for your order. We retain responsibility for goods sent with a carrier we arrange until you or your nominated recipient takes physical possession. Ownership passes when we have received full payment and the goods have been delivered.

If a delay occurs, we will explain the situation and your options. Circumstances affecting a supplier or carrier do not automatically remove your rights to cancel or receive a refund.

Cancellations, returns and warranties

Our Return and refund policy explains the usual 14-day online cancellation right, return arrangements and faulty-goods remedies. Cancellation rights are measured in calendar days, not working days.

For change-of-mind returns, a lawful deduction may be made for diminished value caused by excessive handling. We do not impose a supplier administration or restocking fee on a statutory consumer cancellation. Standard goods retain their cancellation rights even if a supplier describes them as special-order goods, unless an actual statutory exception applies.

After the 14-day cancellation period, we may agree to take back unused goods that are not faulty. Any such return is at our discretion, and for MQL products a £30 supplier administration fee per order and the return delivery cost apply, as set out in our Return and refund policy. Please report delivery damage, missing items or incorrect items within 48 hours of delivery, as our Shipping policy explains; this request does not limit your statutory rights.

Warranty cover differs by manufacturer and model, and not every product carries a manufacturer's warranty. We will help coordinate an appropriate claim. A warranty does not replace your rights to goods of satisfactory quality, fit for purpose and as described, or restrict your remedies against us.

Website use and accounts

Use the store lawfully. Do not attempt unauthorised access, introduce malicious software, submit fraudulent orders or misuse another person's account. Keep your account access secure and contact us if you suspect misuse. We may restrict abusive or fraudulent use, but doing so does not remove remedies relating to an existing lawful purchase.

Roam Wired content, tools and original diagrams are protected by intellectual property rights. You may use them for your own lawful planning and use of purchased products. Commercial reproduction or resale requires permission or another lawful basis. Third-party product names and images remain subject to their owners' rights.

Our responsibility

If we breach these terms, we are responsible for loss or damage that is a foreseeable result of that breach or our failure to use reasonable care and skill. Loss is foreseeable if it is an obvious consequence or was reasonably contemplated by both parties when the contract was made.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other responsibility that cannot legally be excluded. Nothing removes statutory consumer rights.

Where you purchase as a consumer for private use, we do not accept liability for business losses such as lost profits or business interruption. If you are purchasing wholly or mainly for a business, contact us before ordering to agree suitable business terms.

Complaints and governing law

Email jack@roamwired.com with your order number and the issue. We will investigate and work with you to resolve it. Where legally required following an unresolved complaint, we will provide information about an appropriate alternative dispute resolution provider and whether we will participate.

These terms are governed by the law of England and Wales. This choice does not deprive consumers elsewhere of mandatory protections applicable to them. UK consumers may bring proceedings in the courts of the UK country in which they live, as permitted by law.

Changes to these terms

We may update these terms for future purchases. The terms supplied when your order is accepted apply to that purchase; a later website update does not retrospectively change your contract or remove existing rights. If any part is unenforceable, the remaining terms continue to apply where lawful.